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Customer Reviews for Pfister Canton Single-Handle Pull-Down Sprayer Kitchen Faucet in Tuscan Bronze

Internet #204490449

Model #F-529-7CNY

Store SKU #1000021284

  • Installation tool and optional deck plate included
  • 1 or 3 hole installation
  • Ceramic disc valve technology with a never leak guarantee

Customer Reviews

  • 4
    out of 473 reviews
  • 72% recommend this product
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Showing 1-30 of 473 reviews
Great looking product. Easy to install and works great.
Great looking product. Easy to install and works great.
by
  • Verified Purchase
  • Recommended
Easy to assemble even though it did skip a few...
Easy to assemble even though it did skip a few steps in the instructions
by
  • Verified Purchase
I was very pleased with this product and beautiful decor!...
I was very pleased with this product and beautiful decor!
by
  • Verified Purchase
There are much better faucets out there!
I bought this for my new house that was finished in October of this year. Now after less than two months the faucet has developed an occasional drip after being shut off overnight. It does stop after the water is turned on and then off but starts again a few hours later. The sprayer head is extremely difficult to reseat in the spout, it requires being in the exact position to get it to retract fully. This design flaw makes for too much fiddling in a busy kitchen! All in all I wish I had done more studying before I bought this one.
by
Response from PfisterNov 24, 2020
Hello John,

We want to send you the sprayer replacement for your Canton faucet at no charge under your product warranty. The drip sounds like it could be the spray head withholding water and then dripping until it empties out but just in case, we can also send you a cartridge to make sure everything is working smoothly. As the original purchaser of the product, you are backed by a Pfister Lifetime Mechanical & Pfinish Warranty that covers Pfinish & Pfunction for as long as you own your home. Please call us at 1-800-732-8238 to get this resolved as soon as possible. We hope to hear from you soon!

Thanks,
Pfister Pfister
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Works well, but I'm afraid that the pull down would...
    Works well, but I'm afraid that the pull down would eventually bend the spout over time.
    by
    • Verified Purchase
    Disappointed twice
    The first faucet we purchased had a defective cartridge right out of the box and wouldn't flow hot water. After returning the first, the second leaks out of the handle. Poor quality internal parts.
    by
    Response from PfisterNov 19, 2020
    Hello Dave,

    Sorry to hear of the frustrations you encountered with your new Canton model. The leak from the handle sounds like the brass retainer ring #962-075 might be loose and not tightened all the way. Once the retainer ring gets tightened, this will correct the leak from the handle. If you need our assistance, please give us a call at 1-800-732-8238, and we’ll be happy to guide you through it.

    Thank you,
    Pfister Pfister
      by
      • Verified Purchase
      Installation was easy, works fine, looks good - done. ...
      Installation was easy, works fine, looks good - done. Next Honey-do item, please.
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Great choice to replace a more contemporary faucet that was...
      Great choice to replace a more contemporary faucet that was less quality and less sturdy! It is better quality
      by
      • Verified Purchase
      several little issues, not worth the price
      Install process was fine, finish is good, rustic bronze matches (or very close to) "oil rubbed bronze" finishes from other manufacturers. This was one of the few 'dark bronze' kitchen faucets in stock at our Home Depot, so not a ton of options. We are always in the kitchen and our faucet gets a lot of use. Looks nice and we like the simple design. As others have noted, when you pull out the faucet in 'sprayer' mode, it does not fully retract on its own, so you must push the sprayer the final half inch into the faucet. There is a 'notch' in the head that pairs the head to the arm, so thinking if those don't match perfectly, it doesn't fully retract. Also noted on other reviews is the nozzle buttons. We are on our second nozzle (first was replaced by pfister, kudos to them for easy replacement and good customer service), but the second is experiencing the same issue. The button to change the water from spray to stream gets stuck in 'spray' mode. You can pry it out the button, only for it to get stuck again. I see other reviews with the same two issues, so this seems to be a design/manufacturing issue. Given that this faucet prices similar to nicer brands (delta/kohler/moen), was hoping this wouldn't be something we have to continuously deal with.
      by
      Response from PfisterNov 12, 2020
      Hello northwestindiana,
      Thank you for sharing your feedback, and we're sorry for the difficulty you've experienced with your Canton faucet. We understand that you already received replacement parts, and we'd like to assist you further to find the best resolution to what you're experiencing. Our Support Team is more than happy to assist you further at 1-800-732-8238. We look forward to help you get everything back in working order!
      Thank you,
      Pfister Pfister
        Spend the extra $20 and get one of the magnetic return faucets. This one drips out of the box and...
        Spend the extra $20 and get one of the magnetic return faucets. This one drips out of the box and is a pain to get to return to where it’s supposed to on the neck of the faucet.
        by
        • Verified Purchase
        Easy to install and looks great
        Easy to install and looks great
        by
        • Verified Purchase
        • Recommended
        Great .. Worked over 7 years in my kitchen its having heavy trafficking use.. so brought the same...
        Great .. Worked over 7 years in my kitchen its having heavy trafficking use.. so brought the same again.
        by
        • Verified Purchase
        • Recommended
        It Leaks?
        I am in love with the look of this faucet. However I have a few issues with it and can not find a number to call to see if this is normal. Installed it a month ago. When running water on the stream it has a leak on the back of the head of the faucet. Hard to explain, but as the stream in coming downn another drip comes down also on the back of the head, is this normal? Also when we tested the retractable head in the store it moved right back into place. When we installed it now we have a small silver area that shows and we have to align it perfectly in order to get rid of the silver spot? Is this normal. Can someone advise me if I should just return it or if this is normal to this faucet.
        by
          1 found this review helpful
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Work fine, but the weight system for faucet head is...
          Work fine, but the weight system for faucet head is clunky.
          by
          • Verified Purchase
          Easy to install, works well....
          Easy to install, works well.
          by
          • Verified Purchase
          Terrible
          This was alright at first. It has two flow buttons. One stopped working within a few weeks so I returned it and got a new one thinking it was just a one off situation. And now the button gets stuck all the time and I have to use a small knife to get it unstuck. Not to mention the pull down doesn’t easily go back to the normal position, you have to finagle it to get it back in. Don’t buy this.
          by
          Response from PfisterSep 8, 2020
          Hello Devon317,

          We’re sorry the spray head buttons are getting stuck and we’d be happy to send you out a new spray head to get it resolved. The Canton faucet also uses a weight to help retract the spray head. Check to make sure the weight is on the hose, and it’s not obstructed, as you pull it out and dock it. There is also a hose guide on the end of the spout #951-194B that helps the spray head dock securely that could be missing or broken. Your Pfister product is backed by a lifetime warranty, and we'll be happy to troubleshoot with you and send you the necessary parts, at no cost under your product warranty. Please give our support team a call at 1-800-732-8238 so that we may assist you. We appreciate your honest feedback and hope to hear from you soon!

          Thank you,
          Pfister Pfister
            My dad and husband were able to install easily....
            My dad and husband were able to install easily.
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            I was expecting a better quality for the cost. When you pull down the hose it’s doesn’t go back e...
            I was expecting a better quality for the cost. When you pull down the hose it’s doesn’t go back easily. I’ll never buy another.
            by
            Response from PfisterAug 19, 2020
            Hi Jar,

            This faucet uses a weight to help retract the spray head back into the spout. Check to make sure the weight is on the hose, and it’s not obstructed, preventing the weight from riding freely on the hose as you pull it out and dock it. Your Pfister product is backed by a lifetime warranty, and we'll be happy to troubleshoot with you if you need further assistance to get this resolved. Please give our support team a call at 1-800-732-8238 so that we may assist you.

            Thank you,
            Pfister Pfister
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Easy install came with tool to tighten it down....
            Easy install came with tool to tighten it down.
            by
            • Verified Purchase
            BAD BAD BAD
            We bought this and the head has been stuck on spray. We contacted the company and got a replacement. Guess what... Stuck
            by
            Response from PfisterAug 10, 2020
            Hi Boylan,

            Thank you for your honest feedback on the Canton spray head. We will make sure to give your feedback to our product team. Please give our Support Team a call at 1-800-732-8238, and we'll be happy to send you a new pull out spray head to get your faucet back in working order. As the original purchaser of the product, you are backed by our Pfister Lifetime Mechanical & Pfinish Warranty, which protects the finish and function of your faucet for as long as you own it. We hope to hear from you soon!

            Thank you,
            Pfister Pfister
              Had to buy this, because the twin handle, with a...
              Had to buy this, because the twin handle, with a sprayer we bought was was wrong for the granite counter tops we had installed. Wasn't sure about it at first, But...I Like It!!
              by
              • Verified Purchase
              I really Love this faucet! Makes my kitchen look very...
              I really Love this faucet! Makes my kitchen look very unique- wish I could add a photo
              by
              • Verified Purchase
              Beyond my expectations ....
              Beyond my expectations .
              by
              • Verified Purchase
              Showing 1-30 of 473 reviews

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              Finish Family

              Venetian Bronze

              Tuscan Bronze

              Venetian Bronze

              Tuscan Bronze

              Faucet Hole Fit

              1, 3

              1, 2, 3, 4

              1, 2, 3, 4

              1, 3

              Sensor Activation

              No Sensor

              No Sensor

              No Sensor

              No Sensor

              Features

              Pull Out Spray Wand

              Advanced Spray, Secure Docking

              Pull Out Spray Wand

              Advanced Spray, Secure Docking

              Deckplate Included

              Deckplate Included

              Deckplate Included

              Deckplate Included

              Deckplate Not Required